Prior appointment

Nueva Cita previa

Do you need to manage your account?

Comfortable, easy and no waiting,
do it online

Make an appointment

And should you need to speak to one of our customer service representatives, you can make a phone appointment with them.

To make an appointment, you will first have to select the day and time that best matches your availability.

Avoid unnecessary travel

The benefits of making an appointment with us...

phone We'll call you!
Schedule a phone appointment and our customer service teams will call you back so you don't have to travel. You can handle most account procedures over the phone, for example:
  • Supply connections
  • Service cancellations
  • Bill payments or service suspensions
business Visit our offices!
We can assist you at our offices. For procedures that require special attention, we provide services in person at our offices. Schedule a visit to your local office for the following:
  • New supply network installations
  • Situations of financial vulnerability and support schemes
  • Resolution of fraud cases