Our Integrated Management System
Management systems are designed to bring about continuous improvement in the organisation. Management systems allow the company to develop and establish best practices in all its activities. Errors are minimised, resources optimised and safer practices are developed. The company can improve its environmental, energy and food security practices every day.
Aguas de Alicante has developed a management system that brings together all certified systems in one model. The aim is to create an integrated system that encompasses all activities and processes to improve customer service, service management, request and incident response time, and the company's relations and processes. The scope of each system is seen in the valid certification presented below.
Our management system is based on compliance with the Integrated Management Policy. Two other policies complement this: the Occupational Health and Safety Policy and the Sustainable Development Policy.
We have obtained certificates aligned to our efforts in providing a quality service and creating a safe, optimum working environment for our employees: