Charter of Commitments

Carta de Compromisos

We guarantee full satisfaction

Our commitments
 

At Aguas de Alicante, we work daily to improve our service and guarantee our customers’ full satisfaction. In order to ensure continuous improvement, we have adopted five customer service commitments.

  • Responsibility

    We are committed to installing a meter within 24 hours from signing the contract (except holidays).

    Financial compensation: 20% of the contract price.

    Specific clauses

  • Proximity

    We are committed to responding to complaints within ten working days.

    Financial compensation: The amount corresponding to one month's service fee.

    Specific clauses

  • Precision

    Errors that are attributable to the company will be corrected within five working days. This period will be counted from the moment the error is verified by the company. Financial compensation: The amount corresponding to one month's service fee.

    Specific clauses

  • Efficiency

    If a meter reading shows higher consumption than the expected limit, we will inform you immediately (if you are at home). In any case, formal notification will be included on the bill.

    Specific clauses

  • Professionalism

    Interruptions in supply caused by faults in the drinking water distribution network that last for longer than four hours (excluding scheduled water cuts and faults caused by other parties).

    Financial compensation: The amount corresponding to one month's service fee.

    Specific clauses